Return and exchange policy

Return, Exchange and Warranty Policy - Al Farq Communications Store

At Al Farq Communications, we believe in providing the best shopping experience for our valued customers. That's why we offer a flexible and convenient return and exchange policy that makes you feel confident and comfortable when shopping with us.

First: Return and exchange policy

1. time frame:

• You can easily return your products within 14 days of purchase.
• Product replacement is available within the warranty period specified for each product, subject to the attached conditions.

1. General Conditions:

• We strive to provide products in excellent condition, so we require that the product be in its original condition, packaged in the same original packaging, and with all its accessories.
• If you have purchased a package, please return all products included in the package in their original condition.
• If the reason for return or exchange is not due to an error by the store or shipping company, the customer will bear the shipping costs.

1. Terms and Conditions for Technical Products:

• Opened products cannot be returned or exchanged unless there is a manufacturing defect.
• Returns or exchanges are not accepted in the event of:
• Misuse.
• break or cut
• Operating the product in ways not recommended or using incompatible accessories.
• Expose the product to incompatible agents such as water if the product is not designed for that purpose.

1. Non-returnable or exchangeable products:

• Electronic devices (such as mobile phones, tablets, laptops).
• Apple products, e-vouchers, cards and gifts.

1. Return and exchange mechanism:

• You can visit the nearest branch or contact customer service at 0550531157 or via email: [email protected].
• The refund will be made to the same original payment method within 1 to 7 business days from the date of issuance of the return policy.

Second: Warranty Policy

1. Warranty Scope:

• The warranty covers manufacturing defects only, and does not include:
• Misuse.
• break or cut
• Perform external maintenance.
• Using incompatible accessories.
• Products offered as gifts are covered by the agent's warranty only.

1. Guarantee mechanism:

• If the product is found to be defective, it will be repaired if serviceable, or replaced with a new product if not serviceable.
• If the product is defective or misused, it will be returned to the customer, with shipping costs to be borne by the customer.

1. Fair use costs:

• In the event that the product is replaced with a new product, the customer shall bear the shipping and return fees, without any deduction from the shipping cost.

1. Unavailable Products:

• If the product you want to replace is not available, we will contact you to choose a suitable alternative product.

1. Examination duration:

• Product inspection takes 7-14 business days from the date the product is received.

Third: Additional instructions

• Al Farq Communications Store reserves the right to cancel any order in the event of a pricing error or stock shortage, and will promptly refund the customer.
• Return and exchange policy is subject to change without prior notice.

To contact us:

• Phone: 0550531157
• Email: [email protected]

We're here to serve you and make your experience with us unique and flexible. Thank you for choosing Al Farq Communications Store!