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After completing the order by the customer:
The customer receives a text message and an electronic invoice via email with the order details
After orders are executed by the shipping department at Al Farq Telecom Store:
The customer receives a text message and email with the shipment number from the chosen shipping company.
When received by representatives of the shipping company, a message will be sent to the customer specifying the location or the nearest branch for receipt.
The shipping and delivery process to the customer takes approximately one to three working days on average for delivery within the cities of the Kingdom, with the exception of some remote delivery areas that are not served by shipping company branches.
If receipt is delayed after 3 days of executing the order, please track the shipment through your account in the store or contact customer service to speed up delivery.
International shipments take 5-8 days depending on the chosen shipping company.
To track Aramex shipments
Please click here
The transportation process to the customer’s address is mandatory by the shipping company representative, with the exception of some areas that are not served for delivery, so the customer must receive it from the nearest branch.
For shipment errors, late shipments, and lost shipments, please contact customer support
To track SMSA shipments
Please click here
The transportation process to the customer’s address is mandatory by the shipping company representative, with the exception of some areas that are not served for delivery, so the customer must receive it from the nearest branch.
SMSA Bot Smart Assistant WhatsApp
For shipment errors, late shipments, and lost shipments, please contact customer support
To track Red Box shipments, Red Treasury
The deposit process into the Red Box vault after executing the order takes 1-3 days on average, with the exception of remote areas served once a week by Red Box.